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Quality and Patient Safety

Quality at CGMH involves shared decision-making between the patient, family, caregiver and health care team to achieve a patient identified desired health outcome. CGMH is committed to delivering safe, effective, patient-centered care in a timely and efficient manner.

At CGMH, Quality and Patient Safety issues are a shared accountability with the Board, Senior Leadership Team and the Medical Advisory Committee committed to promoting ongoing quality improvement and to reduce risk.

Defining Elements of Quality Care

ElementPatient MeaningProvider Meaning
SafeI will not be harmed by the system.
The care my patient receives does not cause the patient to be harmed.

I receive the right treatment at the right time for my condition, and it contributes to improving my health.
The care I provide is delivered to the right patient at the right time based on best evidence and produces the desired outcome.
Patient Centered

My goals and preferences are respected. My family and I are treated with respect and dignity.
Decisions about my patient's care reflect the goals and preferences of the patient and their family or caregivers.

The care I receive from all providers is well coordinated and efforts are not duplicated.

I deliver care to my patients using available human, physical, and financial resources efficiently, with no waste to the system.

I know how long I have to wait to see a doctor or for tests or treatments I need and why. I am confident this wait time is safe and appropriate.
My patient can receive care within an acceptable time after the need is identified.

As a patient at CGMH I will receive needed treatment and will be treated fairly without discrimination.
Every individual presenting to CGMH will receive treatment to the best of our ability without discrimination.

Public Reporting Performance Indicators

Health Quality Ontario

Quality Improvement Plan

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