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Designated Visitors: Phase 3 

The Designated Visitor Policy has four phases the organization can move between (phase 0 - 3), based on the current status of the hospital, the community, and in line with Ontario's Step Three of the reopening plan. On July 20, CGMH will move from Phase 2b to Phase 3 of the Visitor Policy. 

At this time, CGMH is currently allowing higher on-site access, as part of Phase 3 for essential visitors and caregivers only.

CGMH employees and physicians will work with families on a one-on-one basis, if it is felt an essential designated visitor or alternate caregiver is required to support an inpatient, or an outpatient appointment.

Designated visitors and essential caregivers are currently permitted for the following at one visitor per patient (where space exists in waiting rooms):

  • emergency department patients,
  • long and short-stay patients and patients requiring transition support or ready for discharge,
  • outpatients.

Designated visitors and essential caregivers are currently permitted for the following at two visitors concurrently daily per patient:

  • children under the age of 18,
  • end of life patients,
  • life-altering diagnosis patients,
  • major surgery patients,
  • critically ill patients,
  • cognitive impairment patients,
  • patients who are unable to effectively communicate,
  • childbirth patients.

Our nursing team is very busy caring for your loved ones and are dealing with a large volume of calls, so please enlist a designated family spokesperson that will communicate back with family members.

Designated visitors will continue to enter through the main doors of the hospital where they will clean their hands, answer a series of screening questions and be provided with a hospital grade mask. Additionally, they will be provided with a visitor badge, and will be directed to the appropriate Unit to sign the visitor log. Designated visitors will be given the appropriate PPE and provided with education by Unit employees, depending on the area of visit. Visitors are to remain in the designed room they are visiting and are asked to directly leave the hospital at the end of their visit. The cafeteria area is closed for public use at the present time. The outlined process above applies to all essential designated visitors, regards of vaccination status at this time.

      Can food be dropped off for patients?

      Families wishing to drop off food items for their loved ones at CGMH, are permitted during this time under certain restrictions. Any food that is being dropped off for loved ones, must NOT require any heating or refrigeration. It will be brought to the floors by a Pandemic Support Assistant or picked up by Unit staff, when time permits. Patients are NOT permitted to store food items in departmental fridges on the Unit floors.

      The Role of the Designated Visitor

      Collingwood General and Marine Hospital (CGMH) recognizes the crucial role that care partners play in the lives of its patients and their care journeys. We are pleased to report that there is a phased introduction into increasing the presence of designated visitors at CGMH. There will NOT BE a resumption of OPEN visiting at this time. The number of designated visitors is being restricted for the safety of all patients and staff, as COVID-19 continues to be present in the community.

      Here are some important things you need to know: We ask that the Designated Visitor adhere to the guidelines outlined in this document for the safety of all. If you are unable to meet the necessary guidelines, we ask that you work with the patient to designate an alternate visitor. The right to be present can be revoked at any time should you choose to not adhere to infection control practices, or the terms outlined in this document.

      All Designated Visitors:

      1. Must be approved and authorized by the appropriate manager. The patient or their Power of Attorney/ Substitute Decision Maker will be involved in identifying Designated Visitor.
      2. Are required to adhere to the schedule as provided to them in terms of frequency and duration of visit.
      3. Will be screened at each visit to ensure that they have no signs and symptoms of COVID-19 or any other communicable illness. Designated Visitors who do not pass screening will not be permitted to enter the hospital and are advised to contact their health care provider or Telehealth promptly.
      4. Must pass the screening assessment with each visit.
      5. Are required to wear the Designated Visitor sticker, which must be visible, at all times.
      6. Are required to follow all of the necessary infection control practices.
      7. Designated Visitors will be required to clean their hands and wear a mask or face covering at the point of entry to the hospital. The mask or face covering must be clean and cover both nose and mouth. If Designated Visitors do not have a mask or face covering, we will provide a mask at the entrance.
      8. Designated Visitors must clean hands with the hand sanitizer when entering the hospital and when entering and exiting the patient's room or care area.
      9. Please always maintain 2 meters or 6 feet physical distancing.
      10. Inpatient Designated Visitors are restricted to the patient's room and to the appropriate restroom facilities. They may enter the hospital once per visit. There are no in-and-out privileges unless expressly confirmed by the Clinical Manager.
      11. Designated Visitors are not permitted to use any common areas like waiting rooms, the Worship Centre and cafeteria to reduce the risk of transmission. We encouraged you to bring your own snacks.
      12. Those who are accompanying patients in the Emergency Department, for day surgery or outpatient clinic appointments, are to remain with the patient at all times unless otherwise directed by a member of the care team, e.g. day surgery care partners may be asked to depart and return to the hospital following the procedure as waiting room space is currently restricted.

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